Easy onboarding! Easy migration!
Yep, we know it is never really easy. But we have taken care of so much that we are pretty sure you will be enjoying the extra resources Movidesk offers (and great savings) in no time! Check it out:
We study the way people provide support to their customers today, identify best practices, and then add resources to them and facilitate tasks in Movidesk.
If you are familiar with the main solutions in the market today, you will find it easy to adopt Movidesk.
Movidesk’s powerful configuration and customization features allow you to customize forms, create fields (even conditional and searchable fields), and adapt the system to meet both your needs and the important practices you have already implemented.
You will find little need to change something just because you have to – so you can focus on all the other things that you can actually do now!LEARN MORE
EASY DATA LOADING
It’s as simple as it gets:
- Create your custom fields in Movidesk.
- Include your new fields on Movidesk’s templates for data loading.
- Load the spreadsheets with your data – agents, customers, departments, companies, and assets.
- Use Movidesk’s loaders to upload your data into Movidesk.
- If you need to load your history of tickets, you can either use our APIs or also prepare our standard spreadsheets for tickets, ticket notes and history, and ticket attachments – and we will load them for you.
Movidesk will load all of your data in the right places. It will even automatically fill in any required identifiers that you opted to leave blank in your spreadsheets.
EASY DATA MIGRATION
Use the simple data loading process above to easily transfer your data from any system into Movidesk.
You’ll have your team enjoying all the features of Movidesk in no time!
You can even resume your previous ticket numbering sequence!LEARN MORE
Use Movidesk’s integration APIs and configurations to easily integrate Movidesk to popular tools such as Jira, Redmine or WhatsApp, as well as telephony systems.
Use Movidesk’s open APIs to integrate Movidesk with your CRM, ERP or anything else you need!
Besides Movidesk’s detailed user documentation, you can find our Implementation Guide on our knowledge base free of charge. The guide will walk you through your onboarding process, step by step.
For those pressed for time, we offer an assisted onboarding service for a small flat fee.
With a few brief, personalized web conferences (30-60 minutes each), our onboarding team will guide you through all the steps to get you and your team up and running in no time.LEARN MORE
CONSULTING – DIAGNOSTICS & PROCESS IMPROVEMENT
Even if your challenge is much bigger than just getting a better and more affordable customer support tool, we are here to help.
Many companies need to review their customer support workflows, policies, structures, or even the relationship with other departments. If that is your case, our senior consultants can help you get that done in a fraction of the time it usually takes for an organization of any size.LEARN MORE