Our customers say they love our product, but
they love our support even more!
Customer support and proactive customer success management by knowledgeable, friendly people, who understand your business and are always here to help you.
Your support companions, for the wonderful relationship-building journey with your customers, know about B2B relationships. They also know the software and IT services businesses and are right here in the US to make communication effortless.
Included in the price of any subscription. (Really! No extra fees. For every customer.)
Phone. Chat. Web portal. Email. You choose – we will be here for you!
US-based customer support and customer success agents. Real people.
Extensive, always up-to-date knowledge base for 24x7 consultation. Detailed how-tos, tips and tricks.
95% customer satisfaction.
North America. South America. More coming soon.
Concerned? Seems too good to be true?
We will always be honest, so here is what we are frequently asked about and think you should know (in regular-size letters!):
Our support center
Our support center is in Boston, MA, so our working hours are still 9 AM to 6 PM, Eastern Time (but yes, we intend to soon extend these hours to better cover all continental US time zones).
We ask our customers to centralize support contacts on one person (and a backup) to facilitate communication and overall management of eventual issues.
Our customers in Europe and Asia still have to wait until our folks wake up, but we plan to soon have those geographies better covered. Our team in South America (Brazil) is already shining.