Compare Movidesk vs. Zendesk vs. Freshdesk

We developed and continue to enhance our product with software companies and IT service providers in mind. Our focus is on customer support and customer success solutions in B2B environments, which is why we have a superior product. Leverage the best in automation, flexibility and control.
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COMPARISON CHART EXTRA DETAILS COMPARISON CHART

DISCLAIMER The following comparison chart has been prepared as an illustration of the features and resources of each product and their comparable plans, based on information available at each provider's web site, public discussion forums, and available online product documentation. Due to the difficulties inherent to the comparison of hundreds of features and how each company developed them, Movidesk urges the readers of this chart not to use it as their sole source of information, nor the only reference material in order to make a business decision to purchase or not any of the compared products. Date of last chart update: 08/05/2020. Zendesk and Freshdesk are trademarks of Zendesk and Freshworks.

OUTSTANDING FEATURES
PRODUCTS / COMPARABLE FEATURE PLANS
Movidesk
Zendesk
Freshdesk
Zoho
Standard
Team
Professional
Enterprise
Garden
Estate
Forest
Standard
Professional
Enterprise
  • Email integration
  • Chat
  • Customer portal
  • Web forms
  • Telephone integration/automation
  • Telephone system
  • WhatsApp integration
  • Facebook integration
  • Twitter integration
  • Custom domain mapping
Paid add-on
Paid add-on
Paid add-on
Paid add-on
Paid add-on
Paid add-on
Paid add-on
Paid add-on
Paid add-on
Paid add-on
Paid add-on
Paid add-on
Standard API
Paid add-on
Paid add-on
Paid add-on
Paid add-on
Paid add-on
Paid add-on
With the use of Twilio
Paid add-on
Paid add-on
Paid add-on
Paid add-on
Paid add-on
Paid add-on
Paid add-on
Paid add-on
Paid add-on
x
Paid add-on
Paid add-on
Paid add-on
x
x
x
  • Product-based ticket tracking
  • Ticket templates
  • Multiple web forms
  • Unlimited web forms
  • Conditional ticket fields
  • Unlimited ticket tags
  • Unlimited email addresses
  • Send outbound emails
  • Collision detection
  • Send ticket to other groups
  • Teams definition
  • Configurable organizational hierarchies and escalation
  • Custom roles and permissions
  • Customizable email templates
  • Macros
  • Automation rules
  • Automation triggers
  • Automation triggers on fields
  • Custom fields
  • Customizable ticket views
  • Auto-suggested solutions
  • Canned answers
  • Multi-screen, multi-ticket, multi-function simultaneous access
  • Round-robin and load balance
  • Proactive configurable routines
  • Linked tickets
  • Automatic email notification
  • Kanban - configuration, dashboard & management
  • Recurring ticket scheduling
  • Phone call recording
  • Multi-brand support
  • Sentiment prediction
  • Rule-based access to tickets and services
  • Configurable skills-based routing
x
x
x
x
x
x
Paid add-on
x
x
x
x
Paid add-on
x
Paid add-on
Paid add-on
Paid add-on
x
x
Paid add-on
x
x
Paid add-on
Limited
Limited
Limited
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
Paid add-on
Paid add-on
Paid add-on
x
x
x
Other product
Other product
Other product
x
x
x
x
x
x
x
x
x
x
x
x
x
x
  • Non-agent users for collaboration (light agents)
  • Automated integration/access between system instances
  • Internal tickets
  • Internal chat
  • Internal messages
  • Bulletin board
x
Paid agents
Paid agents
Paid agents
Paid agents
Paid agents
x
x
x
x
x
x
x
x
x
x
x
x
x
  • Services catalog
x
x
x
x
x
x
  • Asset Management
  • Recurring tickets management
  • Advanced services management
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
  • Account and contact management
  • Dedicated owners for accounts and contacts
  • External customer ID
  • Custom fields
  • Merge and duplicate contacts and accounts
  • Contact to assets/products association
  • Event management
  • Customizable satisfaction survey
  • NPS surveys
  • Satisfaction prediction
x
x
x
x
x
x
x
x
x
x
x
Paid add-on
Paid add-on
Paid add-on
x
x
x
x
Paid add-on
x
x
x
x
  • Configurable workflows
  • Customizable ticket approval workflows
  • Customizable, automated rules and triggers
  • Automation triggers on fields
  • Customizable macros
  • Customizable automated ticket assignment
  • Automated recurring ticket scheduling
  • Proactive configurable routines
  • Configurable notifications
  • Assignment groups and rules
  • Initiate automated actions for external apps
x
x
x
x
x
x
x
x
x
x
x
x
x
Paid add-on
Paid add-on
Paid add-on
x
x
x
x
x
x
x
x
x
x
x
x
x
  • HTML customizable portal
  • Customizable, multiple ticket forms
  • Custom fields
  • Customizable fields with regular expressions
  • Customizable ticket tags
  • Advanced email configurations (templates, groups, addresses)
  • Custom ticket numbering
  • Customizable ticket views
  • Customizable widgets
  • Customizable dashboard
  • Multi-brand portal configuration
  • Customizable satisfaction survey
  • White label (use your company's visual standards troughout the system)
  • Configurable anti-spam email filters
x
x
Paid add-on
x
x
x
x
x
x
x
x
x
x
x
x
Paid add-on
x
x
Paid add-on
x
x
x
x
  • Multiple business hours
  • Multiple holiday calendars
  • Timezone management – ticket management, communication
  • Integrated calendar
x
x
x
x
x
x
x
Paid add-on
Paid add-on
Paid add-on
Paid add-on
Paid add-on
Paid add-on
  • Auto time tracking
  • Ticket-specific timing
  • Time reporting
x
x
x
x
x
x
x
x
x
  • Expenses tracking & reporting
x
x
x
x
x
x
  • Field Services Management
  • Service time tracking
  • Contracted hours control
x
x
x
Other product
Other product
Other product
x
x
x
Other product
Other product
Other product
x
x
x
Other product
Other product
Other product
  • Basic SLA features
  • Advanced SLA features
  • Multiple SLAs
  • Customer-based SLAs
x
x
x
x
x
x
x
x
x
x
x
  • Company-wide reports and dashboards
  • Custom dashboards
  • SLA dashboards
  • Export reports to CSV, XLS and PDF formats
x
x
x
  • Internal remote access tool
Future integrated module
Paid add-on
Paid add-on
Paid add-on
x
x
Paid add-on
  • Non-agent users for collaboration (light agents)
  • Custom profiles
  • Custom roles
  • Custom permissions
  • Unlimited structure levels
  • Unlimited structure contacts
  • Basic permission management
  • Advanced permission management
  • Live audio agent auditing/monitoring
  • Chat monitoring
  • Gamification
x
Paid agents
Paid agents
One-way sharing
One-way sharing
One-way sharing
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
  • Responsive user interface
  • Mobile app
  • Customer portal
  • Configurable knowledge base (structure, content)
  • Multi-level content in knowledge base
  • Knowledge base view permissions
  • Theme customization and integration for knowledge base
  • Article lifecycle management
  • Questions & Answers
  • Multi-language knowledge base
  • Multi-brand customer portal
  • Auto-suggested solutions
  • Answer bot
  • Integrated community forums
  • Google analytics integration
2 level
2 level
6 level
x
x
x
x
x
Supports integration Manual construction
x
x
x
x
x
Supports integration
Paid add-on
Paid add-on
Paid add-on
x
x
x
x
x
x
x
x
  • Data importers
  • Migration from other help desk systems
Configurable importers
  • Open APIs for any integration
  • Telephony integration - make, receive & record calls
  • Telephony management
  • Standard WhatsApp integration
  • Standard Slack integration
  • Standard Jira integration
  • Standard Redmine integration
  • Standard integration with external Chat tools
  • Standard Salesforce integration
  • Standard Pipedrive integration
  • Standard Zapier integration
  • Standard Office 365 integration
  • Other standard integrations
  • Social monitoring
  • Integration/access between data bases/instances
x
x
Other product
Other product
Other product
Other product
Other product
Other product
Only with a Twilio number
x
Paid add-on
Paid add-on
Paid add-on
Use of configurable API
x
Paid add-on
Paid add-on
Paid add-on
x
x
Besides own to
x
Use of configurable API
x
x
Use of configurable API
x
x
Use of configurable API
x
x
x
x
x
x
  • Identity and access management
  • Remote authentication / Active Directory
  • Configurable, multiple active directories
  • Custom SSL certificates
  • IP blacklist and whitelist
  • Anti-spam, configurable filters
  • Single sign-on
  • Audit logs in ticket history
  • Audit logs in configuration changes
  • Audit logs of agents' login-logout
  • HIPPA configuration
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
Paid add-on
x
x
  • System languages
English Spanish Portuguese
Multi-language
Multi-language
  • Marketplace
  • Testing/simulation environment (sandbox)
x
x
x
x
x
  • Support team location
  • Phone support
  • Web portal support
  • Email support
  • Chat support
USA
USA
USA
USA
Not informed
Not informed
Not informed
x
x
x
x

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